Service Conditions

1. Service Agreement

These Service Conditions govern your use of fitness and nutrition coaching services provided by Optimus Physique. By booking and participating in our services, you acknowledge that you have read, understood, and agree to be bound by these conditions.

2. Booking and Scheduling

Appointment Booking

• Appointments must be booked in advance through our website or by contacting our office
• Booking confirmations will be sent via email
• Sessions are subject to availability

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations (less than 24 hours) may incur a fee of 50% of the service cost
• No-shows will be charged the full service amount
• Rescheduling is free if done at least 24 hours in advance

3. Payment Terms

• Payment is due at the time of booking or service
• We accept major credit cards, debit cards, and digital payments
• Package purchases are non-refundable but may be transferred with prior approval
• Subscription services may be cancelled with 30 days' notice
• Prices are subject to change with reasonable notice

4. Refund Policy

• Individual sessions cancelled within policy receive full refund or credit
• Packages: Unused sessions may be refunded at a prorated rate minus any discounts received
• Refund requests must be submitted within 30 days of purchase
• Processing time for refunds is 5-10 business days

5. Health and Safety

• You must disclose any relevant health conditions before sessions
• Inform your practitioner of any changes in your health status
• Follow all safety instructions provided during sessions
• Stop immediately if you experience discomfort and notify your practitioner

6. Client Responsibilities

• Arrive on time for scheduled appointments (late arrivals may result in shortened sessions)
• Provide honest and accurate information about your health and wellness goals
• Participate actively in your wellness journey
• Communicate openly with your practitioner
• Follow recommendations and homework assignments
• Maintain respectful behavior toward staff and other clients

7. Practitioner Conduct

Our practitioners commit to:

• Maintaining appropriate professional boundaries
• Providing services within their scope of practice
• Respecting client confidentiality
• Continuing professional development
• Referring to appropriate professionals when needed

8. Confidentiality

All information shared during sessions is kept confidential in accordance with our Privacy Policy. Exceptions include situations where disclosure is required by law or necessary to prevent harm. Session notes and records are securely stored and accessible only to authorized personnel.

9. Virtual Sessions

• Virtual sessions require a stable internet connection
• You are responsible for ensuring a private, quiet environment
• Technical difficulties may require rescheduling
• Recording of sessions is not permitted without mutual consent
• The same cancellation policies apply to virtual sessions

10. Liability Waiver

By participating in our services, you acknowledge that wellness practices carry inherent risks. You agree to release Wellness, its employees, and contractors from any liability for injuries or damages that may occur during or as a result of participation in our services, except in cases of gross negligence or willful misconduct.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time. We will provide reasonable notice of significant changes. Existing bookings will be honored or appropriate alternatives offered.

12. Dispute Resolution

Any disputes arising from these conditions shall first be addressed through informal negotiation. If resolution cannot be reached, disputes will be submitted to mediation before pursuing other legal remedies.